At The Paper Mafia, we are committed to delivering your orders safely, quickly, and efficiently. Below you’ll find all the details about our shipping methods, timelines, and charges.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Custom or personalized products may require 3–7 business days depending on the design and approval time.
- Orders are not processed, shipped, or delivered on Sundays or public holidays.
Note: During high-volume seasons (sales, festivals, etc.), processing may take a little longer. We appreciate your patience.
2. Shipping Methods & Delivery Time
We currently ship across India (and internationally – if applicable).
2.1 Domestic Shipping (India)
| Shipping Type | Delivery Time | Charges |
|---|---|---|
| Standard Shipping | 4–7 business days | ₹49 – ₹99 (Free above ₹999) |
| Express Shipping | 1–3 business days | ₹149 – ₹199 (based on pincode) |
Delivery times may vary based on your location, courier delays, or unforeseen factors.
2.2 International Shipping
- We ship internationally to select countries.
- Delivery time: 7–15 business days depending on location and customs clearance.
- Charges: Calculated at checkout based on weight and destination.
- Customs duties or import taxes (if applicable) are the buyer’s responsibility.
3. Tracking Your Order
- Once your order is shipped, you will receive a confirmation email or WhatsApp message with a tracking number and link.
- You can track your order directly from the link or by visiting the courier partner’s website.
If you have trouble tracking your order, feel free to contact us.
4. Shipping Delays
We do our best to ensure timely delivery, but delays may occur due to:
- Weather conditions
- COVID or health restrictions
- Courier partner delays
- Remote delivery locations
- Public holidays
We appreciate your understanding and will assist you with updates in case of any such delays.
5. Delivery Address
Please make sure to:
- Provide accurate and complete shipping information (including flat number, landmarks, PIN code, and contact number).
- Double-check your address before confirming the order.
We are not responsible for delays or non-delivery caused due to incorrect or incomplete address details provided by the customer.
6. Damaged or Lost Packages
If your order is:
- Damaged upon arrival
- Lost in transit
Please contact us within 48 hours of delivery (or expected delivery) with your order number and photos (if applicable). We’ll investigate and offer a suitable resolution (replacement/refund).
7. Contact Us
If you have any questions regarding your shipment, feel free to reach out:
Email: info@thepapermafia.com / saikat@thepapermafia.com
Phone: +91‑8076214888 / +91-9650477427
Business Hours: Mon–Sat, 10 AM to 6 PM
8. Policy Updates
We reserve the right to modify this Shipping Policy at any time. Changes will be posted here with the updated effective date.