Refund and Returns Policy
Thank you for choosing Paper Mafia. We value your satisfaction and aim to provide you with high-quality products and exceptional service. Please take a moment to read our Return and Refund Policy carefully.
1. No Return Policy
At Paper Mafia Rolling Paper, we operate under a strict no-return policy. Once an order has been placed and processed, we do not accept returns or exchanges except in case as mentioned in our return policy.
2. Damaged or Defective Products
In the event that you receive a damaged or defective product, we apologize for the inconvenience caused. Please contact our customer support team within 72 hours of receiving your order to report the issue. To assist us in resolving the matter quickly, please provide detailed information and clear photographs showcasing the damage or defect.
To facilitate the resolution process, please ensure that the product to be returned is unused and in its original condition. This includes all items received with the particular product, such as price tags, labels, invoices, original packaging (including the box), freebies, and accessories.
Upon receiving your request, we will assess the situation and determine the appropriate course of action. This may involve offering a replacement product, or providing store credit, depending on the circumstances. We may require you to return the damaged or defective item, and we will provide instructions for the return process if necessary.
3. Incidental Damage or Courier Handling
We cannot be held liable for refunds or replacements for any incidental damage up to 25% of the total product quantity. Such damage may occur during the handling and transit of the product by the courier or third-party logistics providers. While we take great care in packaging and protecting our products, these incidents are beyond our control and fall outside the scope of our responsibility.
4. Consumable Items and Broken Seals
We do not offer refunds or replacements for used consumable items or products with broken seals. Once consumable items have been opened or used, they cannot be returned or exchanged. Similarly, products with broken seals indicate tampering or prior use, and thus cannot be accepted for refunds or replacements.
5. Non-Delivery of Products
In the unlikely event that your order does not arrive within the estimated delivery timeframe, please contact us promptly. We understand the importance of timely delivery and will investigate the matter on your behalf. Our team will work closely with the shipping carrier to track the package and determine the cause of the delay.
If it is confirmed that your package is lost or undelivered, we will take appropriate action to resolve the issue. This may include sending a replacement product, or providing store credit, depending on your preference and product availability.
6. Incorrect Shipping Address
It is vital to provide accurate and complete shipping information during the checkout process. We cannot be held responsible for non-delivery or any additional costs incurred due to an incorrect or incomplete address provided by the customer. Please review your shipping details carefully before finalizing your order.
7. Order Cancellations
Once an order is placed and processed, it cannot be canceled or modified. We strive to process orders promptly to ensure timely delivery, and therefore, we are unable to accommodate cancellations or changes once the order is confirmed.
8. Limited Warranty
Unless explicitly stated otherwise, our products are sold without any warranties, express or implied. Any warranties provided by the manufacturers of the products are solely the responsibility of the manufacturers. We are not liable for any warranties related to the products, and any claims or issues regarding warranties should be directed to the respective manufacturers.
9. Contact Us
If you have any questions, concerns, or require assistance regarding our Return and Refund Policy, please do not hesitate to contact our customer support team. You can reach us at +91-80-7621-4888. We will be happy to assist you.
By placing an order with www.thepapermafia.com, you acknowledge that you have read, understood, and agreed to our No Return Policy. We appreciate your understanding and support.
